I’m certain that most of Dell tech can boost our ability to promote and progress through our workforce transformation. All the way from Dell Optimizer till unified workspace or audio enhancements for conferencing are great tools. But what I think is the more difficult challenge is the human side of it and how to encourage and enable your workforce to transform.
I’ve always wanted to keep my team, make them grow and sometimes see them part away to challenge themselves, but I find it frustrating to have someone leave the team because they can not adapt or their skills are no longer useful.
So, I made a demand management process that includes skills, commitments of skills with our customers and a matrix of my team with a evaluation of how they perform on each of those.
I can see our actual demand, and the trending, I make my team auto evaluate on each of those and allow them to choose which skills they want to improve so that we can get a win-win where they like what they are doing and it also has a revenue.
This has been a real challenge since the creation of skills, then evaluate each one of those for each individual, match them with every customer, and it’s dynamic, keeps changing every month.
But I feel happy I’m helping them to progress and feel good about what they are doing, we are also getting better revenue and lower rotation of people.
So, what are your thoughts, or ideas? We can share beyond technology since in this case Dell has done a great job.
This is really interesting. Do you focus on “soft” skills or more technical skills, or a mixture of both? Which tools are you using to assist with this (such as managing the demand management process?)
I think as we enter a new year and most people are in self-evaluation mode; looking into things like this is extremely helpful and it’s great to hear what you’ve been doing!
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